ViQ Apparel Sdn. Bhd is committed to maintaining your PRIVACY! Please read through our policy before providing us with your personal data. Your continued use of our website constitutes your acknowledgment and understanding of, and agreement with, our Terms and Conditions and this Privacy Policy.



The information that we gather is voluntarily submitted by our customers to us, which includes:
Personal/Transaction Information. For product purchases, we will collect information such as your name, address(es), telephone number(s), email address(es), date of birth, nationality, and information about the product you are purchasing. We usually do not collect your credit card details as payments are processed by third-party payment processors (e.g. eGHL and PayPal), so it is advisable to refer to the applicable processor’s terms and privacy policy for more information on how payment information and your transaction details are processed and stored. However, when needed, we may collect your bank account details to process refunds (due to unforeseen circumstances).
Personal Information is often, but not exclusively, provided to us when you sign up for and consult with our customer service team, send us an email, integrate the Services with another website or service, or communicate with us in any other way (e.g Whatsapp, Facebook, Instagram)
Account Information. For account creation, you must provide your email address(es) and create a password. Your username(used for reviews) will be public, and it doesn’t need to be related to your real name. Whereby your name (used for order processing) will be collected and used for order fulfillment/shipping.
Content You Submit. We collect the content you submit (i.e your reviews or remarks on postage instructions and your email/private message/inquiry to our customer services). Your content may include text, links, images, and videos.
Shopping Behaviour. We collect information about the actions you take when on our website. This includes your interactions with our customer service, carted items, newsletter subscriptions or preferences, codes used, and wish-listed items.
By submitting this information, you agree to this information being collected, used, and disclosed to any third party engaged by us.
Ensuring your privacy is important to us. We do not share your personal information with third parties EXCEPT as described in this privacy policy. We may share your personal information with (a) third-party service providers; (b) business partners; (c) affiliated companies within our company structure and (d) as needed for legal purposes. Third-party service providers (aforementioned ‘a’) have access to personal information only as needed to perform their functions and they must process the personal information in accordance with this Privacy Policy.
Examples of how information shared are used:
-In fulfilling orders and providing the services, including our couriers calling or messaging you to obtain/provide delivery instructions;
– In processing payment and fraud prevention;
– In providing personalized customer support including maintaining and improving our services;
– In research and development of new products and/or services;
– In sending marketing communications in relation to our sales, products, services, promotions on the website;
– In the conduct of research and analysis in relation to delivering advertising and content targeted to your interest to better understand your use of the website.
How are information collected by Third-Party Analytics Partners:
We may partner with third-party advertisers, ad networks, and analytics providers to deliver advertising and content targeted to your interests and to better understand your use of the website/products. These third parties may collect information sent by your computer, browser, or mobile device in response to a request for content, such as unique identifiers, your IP address, or other information about your computer or device.
In addition, we may use and disclose your Personal Data for the following purposes:
-Invite you to our events;
-Process your participation in our promotions, lucky draw, contest, and/or giveaways;
-Conduct market and customer research;
-Conduct research and development;
-Promote our products and services on our website or social media platforms;
-Manage the administrative and business operations of ViQ
Analytic Partners:
Such as Google Analytics (including but not restricted to Remarketing, Google Display Network Impression Reporting, DoubleClick Campaign Manager Integration, and Google Analytics Demographics and Interest Reporting).
Payment Processors:
We do not collect your credit card data on our website but via third-party payment processors (e.g. eGHL and PayPal), so it is advisable to refer to the applicable processor’s terms and privacy policy for more information on how payment information and your transaction details are processed and stored.
Please note that, even after you delete your account with us, the reviews, data, and conversations you submitted during your account’s active period will still be viewable or available on our servers.
This website may contain links to other third-party websites and microsites, whose privacy practices may differ from those of ours. If you submit personal data to any of those sites, your personal data is not subject to this Privacy Policy. We highly encourage you to review the privacy policy of any website you visit.
Our website takes reasonable precautions to protect customer’s personal identification details and is processed securely. Such measures include, but are not limited to passwords, firewalls, and other standardized industry practices. However, do bear in mind that no information transmitted over the Internet, or electronic storage, is 100% secure and we cannot be held liable for any loss you may suffer for unauthorized access or loss of data on our website. Nevertheless, we strive to protect the security of our website and are constantly reviewing and enhancing our information security measures.
It is important for you to protect yourself against unauthorized access to your password and to your computer. Be sure to sign off when finished using your computer especially shared ones. ViQ Apparel or reserves the right to refuse service, terminate account(s), remove or edit content, or cancel orders at its sole discretion or whenever the terms and conditions above are not complied by the user.
We may update this Privacy Policy to reflect changes to our information practices. We encourage you to periodically review this page for the latest information on our privacy practices and to stay informed on the ways you can help protect your privacy. By continuing to use our website/service after Privacy Policy changes, revision, and/or alteration of variation go into effect, you agree to be bound by the revised, changed, and/or altered policy.